Reduce missed appointments with WhatsApp

Objective

Set up a clear WhatsApp workflow that reduces no-shows without increasing manual workload.

Prerequisites

• Have at least one active service in Blastak.
• Have defined opening hours and business timezone.
• Have a WhatsApp contact number configured in settings.

Steps

1. Confirmation mode is instant by default; focus on reminders and post-visit follow-up.
2. Keep 24h and 2h reminders enabled; only enable 30m if your business justifies it.
3. Make sure client messages always include the business name and the manage link.
4. Track the confirmation rate and no-show share weekly in the dashboard.

Expected outcome

Clients confirm earlier, no-shows decrease, and the calendar stays reliable without constant manual follow-ups.

Troubleshooting

• If confirmations drop, check WhatsApp template status and fallback rates in the health metrics.
• If clients miss reminders, re-check the business timezone and the quality of phone numbers entered.